This course focuses on the issues associated with capacity development (CD) in the waterworks industry. CD is broad term, encompassing many areas, including the managerial, technical, regulatory, and financial aspects of operating and maintaining a waterworks. If a waterworks is not in compliance, is not able to provide the needed quantity and quality of water, and cannot respond well to emergency situations, there are serious problems with the capacity of the waterworks. The goal of this course is to help the decision-makers for a waterworks and those who influence the decision-makers establish appropriate management and financial systems for maintaining and improving their waterworks.


The specific course objectives are as follows:

  1. Explain the obligations of those involved in decision making [Compliance: It’s not just for operators]
  2. Provide financial understanding and resources to justify operational, maintenance, or expansion cost
  3. Introduce hands-on waterworks evaluation tools (CUPSS, AWWA, water loss)
Enroll Now - Select a section to enroll in
Section Title
Management, Methods, and Money: Understanding Concepts in Capacity Development
Online, fixed date
8:00AM to 2:45PM
Jul 20, 2021
Online, fixed date
W, Th
8:00AM to 2:30PM
Jul 21, 2021 to Jul 22, 2021
Online, fixed date
8:00AM to 2:00PM
Jul 23, 2021
Schedule and Location
Contact Hours
  • Virtual
567842 Registration non-credit $0.00
Section Notes

This course will utilize the Canvas learning management software to house digital course materials, as well as Zoom for live instruction. No paper materials will be provided for this course. If registering with a .edu or .gov email address, please provide a secondary email for Canvas log-in credential set up.

Program Schedule: Tentative Schedule - Subject to Change.

Tuesday, July 20:
8:00 am -8:30 am  Introductions, Course objectives, and Schedule  
8:30 am -9:00 am  Definition of Capacity Development and VDH Perspective  
9:00 am -9:30 am  Introduction of Case Study    

Topic 1. Owner Responsibility/Liability 
Section 1. Safety and Risk Management   
9:30 am -10:30 am  Safety Programs  
10:30 am-11:45 am  Security and Emergency Response  
11:45 am -12:45 pm  Lunch Break

Section 2. Regulations and Water Treatment Goals   
12:45 pm -1:45 pm  Basics of Water Treatment  
1:45 pm -2:45 pm  Current and Future Regulations  

Wednesday, July 21:

Topic 1. Owner Responsibility/Liability (cont.)
Section 3. Accounting Systems   
8:00 am -9:00 am  Cost to Customers and Finance Systems  
Case Study   
9:00 am - 10: 00 am  Lessons Applied to the Case Study  

Topic 2. Business/Managerial Operations   
Section 1. Managing the Plant    
10:15 am -12:15 pm  Staffing Issues, Workforce Development, Public Relations  
12:15 pm -1:15 pm  Lunch Break 

Section 2. Business Decisions    
1:15 pm - 2:30 pm  Operations Plans, CIP, Setting Rates  

Thursday, July 22:
Topic 3. Utility Operations/Asset Management 
Section 1. Maintenance and Asset Management   
8:00 am -9:30 am  Maintenance Programs and Sanitary Practices  
Section 2. Resource Management and Efficiency   
9:45 am -11:00 am  Water Accounting 
11:00 am - 12:00 pm Lunch Break 
12:00 pm -1:00 pm  Energy Conservation Measures  
Case Study   
1:00 pm-2:30 pm  Lessons Applied to the Case Study  

Friday, July 23:
Topic 4. Use of Software Tools  

Section 1. CUPSS   
8:00 am - 11:30 am  CUPSS   
11:30 am - 12:30 pm  Lunch Break
Section 2. Spreadsheet, Case Study and Completion   
12:30 pm -1:30 pm  Tools Available from AWWA, Water Loss Spreadsheet  
1:30 pm -2:00 pm  Final Quiz, Evaluation, Adjourn  

Cancellation Policy: Another person may be substituted at any time for this program. Please contact us at 540-231-5182 or e-mail cpeinfo@vt.edu to request a substitution. In the unlikely event that this program is canceled or postponed due to insufficient enrollments or unforeseen circumstances, the university cannot be held responsible for any other expenses, including cancellation or change charges assessed by airlines, hotels, travel agencies, or other organizations.

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