This course focuses on the issues associated with capacity development (CD) in the waterworks industry. CD is a broad term, encompassing the managerial, technical, regulatory, and financial aspects of operating and maintaining a waterworks. If a waterworks is not in compliance, is not able to provide the needed quantity and quality of water, and cannot respond well to emergency situations, there are serious problems with the capacity of the waterworks. The goal of this course is to help the decision-makers for a waterworks, and those who influence the decision-makers, establish appropriate management and financial systems for maintaining and improving their waterworks.


The specific course objectives are as follows:

  1. Explain the obligations of those involved in decision making [Compliance: It’s not just for operators]
  2. Provide financial understanding and resources to justify operational, maintenance, or expansion cost
  3. Introduce hands-on waterworks evaluation tools (CUPSS, AWWA, water loss)

Enroll Now - Select a section to enroll in

Section Title
Management, Methods, and Money: Understanding Concepts in Capacity Development
T, W
8:00AM to 5:30PM
Jul 14, 2020 to Jul 15, 2020
8:30AM to 2:30PM
Jul 16, 2020
Schedule and Location
Contact Hours
  • Off Campus
567466 Commuter Registration non-credit $60.00
567466 Lodger Registration non-credit $90.00
Potential Discount(s)
Section Notes

Program Schedule: 

Day 1
8:00am  On-site check in and registration at hotel.  
8:30-9:00 am  Introductions, Course objectives, and Schedule  
9:00-9:30 am  Definition of Capacity Development and VDH Perspective  
9:30-10:00 am  Introduction of Case Study  
10:00-10:15  Break  

Topic 1. Owner Responsibility/Liability   
Section 1. Safety and Risk Management   
10:15-11:15 am  Safety Programs  
11:15 am-12:30 pm  Security and Emergency Response  
12:30-1:30 pm  Lunch  
Section 2. Regulations and Water Treatment Goals   
1:30-2:30 pm  Basics of Water Treatment  
2:30-3:30 pm  Current and Future Regulations  
3:30-3:45 pm  Break  
Section 3. Accounting Systems   
3:45-4:30 pm  Cost to Customers and Finance Systems  
Case Study   
4:30-5:30 pm  Lessons Applied to the Case Study  
6:30 pm  Dinner at hotel.  

Day 2  
Topic 2. Business/Managerial Operations   
Section 1. Managing the plant    
8:30-10:30 am  Staffing Issues, Workforce Development, Public Relations  
10:30-10:45 am  Break  
Section 2. Business Decisions    
10:45-noon  Operations Plans, CIP, Setting Rates  
Noon-1:00 pm  Lunch  

Topic 3. Utility Operations/Asset Management   
Section 1. Maintenance and asset management   
1:00-2:30 pm  Maintenance Programs and Sanitary Practices  
2:30-2:45 pm  Break  
Section 2. Resource Management and Efficiency   
2:45-4:00 pm  Water Accounting  
4:00-5:00 pm  Energy Conservation Measures  
Case Study   
5:00-5:30 pm  Lessons Applied to the Case Study  

Day 3  
Topic 4. Use of Software tools  
Section 1. CUPSS   
8:30 am-noon  CUPSS   
Noon-1:00 pm  Lunch  
Section 2. Spreadsheet, Case Study and Completion   
1:00-2:00 pm  Tools Available from AWWA, Water Loss Spreadsheet  
2:00-2:30pm  Final Quiz, Evaluation, Adjourn  

Refund and Cancellation Policy: Refund requests must be received 14 calendar days prior to the program start date. A $30 administrative fee will be deducted from all refunds. Requests should be sent by email or by initiating a drop request through the student portal in our online registration system. As an alternative to a refund, you may send a substitute at no additional cost. Please contact us at 540-231-5182 or e-mail cpeinfo@vt.edu to request a substitution. Please note: refunds will not be issued for no-shows or for cancellations received on or after the program start date. 

In the unlikely event that this program is cancelled or postponed due to insufficient enrollments or unforeseen circumstances, the university will fully refund registration fees but cannot be held responsible for any other expenses, including cancellation or change charges assessed by airlines, hotels, travel agencies, or other organizations.

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